Privacy Policy

1. What Information Do We Collect?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information we collect may include the following:

• Names
• Phone numbers
• Email addresses
• Usernames
• Passwords
• Contact preferences
• Contact or authentication data
• Job titles
• Mailing addresses
• Billing addresses

Sensitive Information. When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:

• Financial data
• Credit worthiness data
• Information revealing race or ethnic origin

Social Media Login Data. We may provide you with the option to register using your existing social media account details. If you choose to register in this way, we will collect certain profile information from the social media provider, as described in the section How Do We Handle Your Social Logins?

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity but may include device and usage information such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies. You can find out more about this in our Cookie Notice: https://docupile.com/contact-us/

The information we collect includes:

• Log and Usage Data. Service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services, including your IP address, device information, browser type, and settings, as well as information about your activity in the Services.
• Device Data. Information about your computer, phone, tablet, or other device used to access the Services, including your IP address, device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
• Location Data. Information about your device's location, which can be either precise or imprecise. You can opt out by disabling location settings on your device, though that may affect some features.

Google API

Our use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

2. How Do We Process Your Information?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes only with your prior explicit consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To facilitate account creation and authentication and otherwise manage user accounts.
• To deliver and facilitate delivery of services to the user.
• To respond to user inquiries/offer support to users.
• To send administrative information to you.
• To fulfill and manage your orders.
• To enable user-to-user communications.
• To save or protect an individual's vital interest.

3. What Legal Bases Do We Rely On to Process Your Information?

In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law.

If you are located in the EU or UK, this section applies to you.

The GDPR and UK GDPR require us to explain the valid legal bases we rely on to process your personal information. We may rely on the following legal bases:

• Consent. We may process your information if you have given us permission to use your personal information for a specific purpose. You can withdraw your consent at any time.
• Performance of a Contract. We may process your personal information when necessary to fulfill our contractual obligations to you.
• Legal Obligations. We may process your information where necessary for compliance with our legal obligations.
• Vital Interests. We may process your information where necessary to protect your vital interests or the vital interests of a third party.

If you are located in Canada, this section applies to you.

We may process your information if you have given us specific permission (express consent) or in situations where your permission can be inferred (implied consent). You can withdraw your consent at any time.

In some exceptional cases, we may be legally permitted to process your information without your consent, including:

• If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
• For investigations and fraud detection and prevention
• For business transactions provided certain conditions are met
• If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court
• If the information is publicly available and is specified by regulations
• We may disclose de-identified information for approved research or statistics projects, subject to applicable safeguards

4. When and With Whom Do We Share Your Personal Information?

In Short: We may share information in specific situations described in this section and/or with the following third parties.

We may need to share your personal information in the following situations:

• Business Transfers. We may share or transfer your information in connection with a merger, sale of company assets, financing, or acquisition.
• Affiliates. We may share your information with our affiliates, who will be required to honor this Privacy Notice.
• Business Partners. We may share your information with our business partners to offer you certain products, services, or promotions.

5. Do We Use Cookies and Other Tracking Technologies?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services.

We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising.

To the extent these online tracking technologies are deemed to be a "sale"/"sharing" under applicable US state laws, you can opt out by submitting a request as described below under section Do United States Residents Have Specific Privacy Rights?

Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice. You may contact us here: https://docupile.com/contact-us/

Google Analytics

We may share your information with Google Analytics to track and analyze the use of the Services. To opt out of being tracked by Google Analytics across the Services, visit https://tools.google.com/dlpage/gaoptout. For more information on Google's privacy practices, visit the Google Privacy & Terms page.

6. Do We Offer Artificial Intelligence-Based Products?

In Short: We offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies.

As part of our Services, we offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies (collectively, "AI Products").

Use of AI Technologies

We provide the AI Products through third-party service providers. Your input, output, and personal information may be shared with and processed by these AI Service Providers to enable your use of our AI Products for purposes outlined in What Legal Bases Do We Rely On to Process Your Personal Information?

Our AI Products

Our AI Products are designed for the following functions:

• Text analysis
• AI automation
• AI applications
• AI document generation
• AI predictive analytics

How We Process Your Data Using AI

All personal information processed using our AI Products is handled in line with this Privacy Notice and our agreement with third parties.

How to Opt Out

To opt out, you can:

• Contact us using the contact information provided
• Log in to your account settings and update your user account

7. How Do We Handle Your Social Logins?

In Short: If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.

Our Services may offer you the ability to register and log in using your third-party social media account details. Where you choose to do this, we will receive certain profile information from your social media provider.

We will use the information we receive only for the purposes described in this Privacy Notice or that are otherwise made clear to you on the relevant Services.

8. Is Your Information Transferred Internationally?

In Short: We may transfer, store, and process your information in countries other than your own.

Our servers are located in the United States. Your information may be transferred to, stored by, and processed by us and by third parties in the United States and other countries.

If you are a resident in the EEA, UK, or Switzerland, we will take necessary measures to protect your personal information in accordance with this Privacy Notice and applicable law.

9. How Long Do We Keep Your Information?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or securely store it until deletion is possible.

10. How Do We Keep Your Information Safe?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of personal information we process. However, no electronic transmission or storage technology can be guaranteed to be 100% secure.

11. Do We Collect Information From Minors?

In Short: We do not knowingly collect data from or market to children under 18 years of age or the equivalent age as specified by law in your jurisdiction.

We do not knowingly collect, solicit data from, or market to children under 18. If you become aware of any data we may have collected from children under age 18, please contact us at legal@docupile.com or support@docupile.com.

12. What Are Your Privacy Rights?

In Short: Depending on your state of residence in the US or in some regions, such as the EEA, UK, Switzerland, and Canada, you may have rights that allow you greater access to and control over your personal information.

In some regions, you may have rights including access, correction, erasure, restriction, portability, and certain rights related to automated decision-making. You can make such a request by contacting us using the details provided in the section How Can You Contact Us About This Notice?

We will consider and act upon any request in accordance with applicable data protection laws.

Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time by contacting us at hp@docupile.com.

Opting out of marketing and promotional communications: You can unsubscribe from marketing communications at any time or contact us at contact@docupile.com or support@docupile.com.

Account Information

If you would like to review or change the information in your account or terminate your account, you can:

• Log in to your account settings and update your user account.
• Contact us using the contact information provided.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases, subject to lawful retention needs.

If you have questions or comments about your privacy rights, you may email us at legal@docupile.com.

13. Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized, so we do not currently respond to DNT browser signals.

Global Privacy Control: We recognize and honor Global Privacy Control (GPC) signals. For more information about GPC and how to enable it, visit globalprivacycontrol.org.

14. Do United States Residents Have Specific Privacy Rights?

In Short: If you are a resident of certain US states, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information.

Categories of Personal Information We Collect

The table below shows the categories of personal information we have collected in the past twelve (12) months.

We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail.

Your Rights

You may have rights under certain US state data protection laws, including:

• Right to know whether or not we are processing your personal data
• Right to access your personal data
• Right to correct inaccuracies in your personal data
• Right to request deletion of your personal data
• Right to obtain a copy of personal data you previously shared with us
• Right to non-discrimination for exercising your rights
• Right to opt out of targeted advertising, sale of personal data, or profiling in certain cases

How to Exercise Your Rights

To exercise these rights, you can contact us by visiting https://docupile.com/contact-us/, by emailing us at legal@docupile.com, contact@docupile.com, or hp@docupile.com.

Request Verification

Upon receiving your request, we may need to verify your identity to determine you are the same person about whom we have information in our system.

Appeals

If we decline to take action regarding your request, you may appeal our decision by emailing us at legal@docupile.com.

15. Do Other Regions Have Specific Privacy Rights?

In Short: You may have additional rights based on the country you reside in.

Australia and New Zealand

We collect and process your personal information under the obligations and conditions set by Australia's Privacy Act 1988 and New Zealand's Privacy Act 2020.

Republic of South Africa

If you are unsatisfied with the manner in which we address any complaint with regard to our processing of personal information, you can contact the office of the regulator:

The Information Regulator (South Africa)
General enquiries: enquiries@inforegulator.org.za
Complaints: PAIAComplaints@inforegulator.org.za & POPIAComplaints@inforegulator.org.za

16. Do We Make Updates to This Notice?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Revised" date at the top of this Privacy Notice.

17. How Can You Contact Us About This Notice?

If you have questions or comments about this notice, you may contact our Data Protection Officer (DPO) by email at hp@docupile.com, by phone at +1 281 942-4545, or contact us by post at:

Augupa LLC DBA Docupile
Data Protection Officer
4522 Schlipf Rd, Katy, TX 77493, USA
Katy, TX 77493
United States

General contacts: support@docupile.com · contact@docupile.com · legal@docupile.com

18. How Can You Review, Update, or Delete the Data We Collect From You?

Based on the applicable laws of your country or state of residence in the US, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information.

To request to review, update, or delete your personal information, please visit: https://docupile.com/contact-us/.